Administrator Settings Guide
User Management
Module Manager
Automation
Configuration
Marketing and Sales
Inventory
Support
My Preference
Templates
Extensions
Administrator Settings Guide
Vtiger Administrative Guide contains topics designed for all the administrators (Sales Managers or CEO or VP) to help them manage and configure the CRM for all the Vtiger users. User Management
Users Users are employees in your organization who can log into their Vtiger CRM accounts, access information, and perform tasks according to permissions that have been defined to them.
Authentication Methods Users can be requested to change their passwords periodically.
Roles Roles lets you mimic your Organizational Role Hierarchy within the CRM. User’s position in role hierarchy will decide which of the records he/she can access.
Profiles Profiles are used to control actions that users can perform on records. Also, profiles can be used to restrict access to specific fields, modules, and features such as import, export, etc.
Sharing Rules Sharing Rules is used to configure data sharing rules across users in the role hierarchy.
Groups The Group is the combination of multiple users, roles, and groups to manage a common set of records.
Login History Administrators can track Users Login History - Signed In, Signed Off or Continue.
Vtiger Support Access Grant your CRM access to our Vtiger Support team members to resolve any issues. This ensures security so that your business data is not lost. Module Manager
Modules Module Manager helps you to enable, disable and configure the settings for existing modules, and import new modules.
Module Layout and Fields Layout Editor allows you to add new custom fields, re-arrange fields, edit field properties and move fields inside and across blocks.
Module Builder Vtiger CRM gives you the flexibility to create your basic module as per your business requirement using Module Builder.
Labels Editor Vtiger CRM gives admin users the flexibility to customize module names, field labels, and other strings to accord business requirements.
Module Numbering Vtiger CRM offers you automatic numbering system that helps you assign record numbers in every module. This feature helps you to customize numbering of records according to your requirements. Automation
Webforms Create and integrate web forms in your website to capture website visitors information and create a CRM record.
Mailroom Mailroom makes sorting emails easier through virtual email addresses to which you can forward emails.
Schedular The scheduler is executed behind the screens periodically to perform different tasks in Vtiger CRM.
Workflows Workflows will streamline your business by automating operations like sending emails, creating activities, updating fields, etc.
Smart Notifications Get automated reminders on upcoming activities
Assignement Rules Automatically assign records one after the other to your sales, support and marketing groups in Round Robin fashion.
Approvals Configure Approval process to streamline discounts allowed on Quotes, Budget on marketing Campaign or employee’s leave. Configuration
Company Details Company Details enables you to personalize your Vtiger CRM by uploading your company logo and details. The information is used while generating Invoices, Quotes, Sales Orders, and Purchase Orders.
Maps Using built-in Maps, User can perform the map-related actions in Vtiger 360 (mobile app)
Storage Guard Configure Storage Guard to monitor the data used in CRM and delete the junk.
Business Hours Business hours are hours that your customer support team will be available to serve your customers depending on different time zones.
Customer Portal The self-service channel offers your customers the ability to generate tickets and refer to faqs. You can also share Documents, Products, Projects, Invoices, Quotes, etc
Currencies This feature enables you to configure national and international currencies to help you in dealing business operations with your customers around the globe.
Outgoing Server Configure the Outgoing server to manage to send out emails from within your Vtiger CRM account.
Configuration Editor Configuration Editor helps you to set up Help-desk details, maximum upload size, default module to be viewed as you sign in, etc.
Picklist Field Value The picklist is a drop-down field with a list of options available, within which, only one option can be selected.
Picklist Dependency Setup Picklist Dependency setup helps you to select values in target picklist field more accurately depending upon values in source picklist fields.
Left Menus Left Menus helps you to place most frequently accessed modules on Module Navigator of a particular App. You can also rearrange them according to your requirements.
Usage Details See CRM resource utilization and limits in Usage details. Marketing and Sales
Lead Conversion Data Mapping Vtiger CRM lets you map custom fields created in Leads module to Contacts, Organizations, and Opportunities modules so that the custom data from Leads module can be easily moved to other modules upon Lead Conversion.
Opportunity to Project Mapping Vtiger CRM helps you to map Standard fields and Custom fields of Opportunity to Project. The field values will be transmitted to the selected target fields.
Forecast and Quotas Settings Configure Forecast and Quotas to predict and plan the sales cycle, identify peak and lean periods and facilitate better Sales pipeline management.
Pipelines & Stages Setup pipeline for each type of sale with its own sales stages and probabilities. Inventory
Tax Management Vtiger CRM gives you the flexibility to manage local and international tax rates through Tax Calculations.
Terms and Conditions Manage your product services order by including “terms and condition” statement on Quote, Sales Order, Purchase Order, Invoices and exported PDFs associated with these orders.
Payments & Subscriptions Subscriptions module in Vtiger CRM automates invoice generation and payment processing for subscription-based services. Support
SLA Policies A service level agreement (SLA) is a contract between a service provider (either internal or external) and the end user that defines the level of service expected from the service provider.
Olark Chat with your customers and save the interaction transcript for later reviews using Olark. My Preference
My Preference My Preferences will help you to configure your personal information.
Calendar Settings Configure your Calendar like the way you wanted it to be.
My Tags Tags give you a quick link to CRM records.
Notification Preferences Track emails’ open, click counts in real-time with Notification alerts. Templates
Email Template Create email templates and easily populate them while sending emails.
Print Templates Print Templates feature enables you to design custom templates for Invoices, Quotes, Leads, Contacts, etc. Extensions
Vtiger Marketplace provides you 10+ integrations to install and add value to your CRM. You can also buy them from the marketplace.
Extension Store Google Phone Configuration Office365 QuickBooks Xero Shopping Cart