Direct Page: 6000+newcall + up handset, etc. 9th 6001+newcall + up handset, etc. Navy
Phone System
Project Manager (Samantha) Spectrum VOIP: 469-954-8999
Quality Car Stereo #1 Store #2 #3 Sales (Rings: 201, 202, 203, 204, 205 and 206) #7 Marine Division.
QCS Marine
Thank you for calling QCS Marine Electronics. If you are trying to reach our Car Audio Division, you can press 7 at anytime. If you know the extension you want to reach, enter it now. For store hours and address Press 1. For the Trolling Motor Service Department press 2. For Sales & Installation Press 3, press 4 for bookkeeping, and if you have need for emergency services press 5.
#1 Store Hours / Address
#2 Trolling Motor Service
#3 Sales & Installation
#4 Bookkeeping
#5 Emergency Services
#7 Car Audio
Extensions:
201: Mark
202: Jake
203: Josh
204: Portable
???: Charlie [Desktop / Cellphone only]
8200 Main Attendant
8201 Store Hours / Address
8203 Sales & Installation
8204 (direct to office @ Quality)
8209 Main Menu
Auto-Attendants
8100 Quality Main Attendant
8101 Quality Address
8102 Quality Hours
8109 Quality Main Menu
8200 QCS Main Attendant
8201 QCS Hours-Address
8209 QCS Main Menu
Call Queues
8000 9th Ave Huntgroup 9th Ave
8001 Navy Huntgroup Navy
8005 Trolling.Service Navy
8010 All Extensions Corp-wide
Park 1 701 Call Park 0 -
Park 2 702 Call Park 0 -
Park 3 703 Call Park 0 -
Inventory-number → User: 8900 → Attendant: 8100: #3 → 8000 (huntgroup)
Routing Map for Quality Car Stereo
Location: 9th Ave _
Inventory: 850-479-6000
→ U.8900
User: 8900 : U.8900.VM: Enabled
→ AA.8100
Auto-Attendants:
AA.8100 : Quality Main Attendant (aria)
→ #1 : AA.8102
→ #2 : AA.8101 → #9 Return to AA.8109
→ #3 : Q.8000 9th Ave Hunt
→ #7 : Q.8001 Navy Blvd.
AA.8101 : Quality Address (aria)
→ #9 : AA.8109 “Main Menu”
AA.8102 : Quality Hours
→ #9 : AA.8109 “Main Menu”
AA.8109 : Quality Main Menu (aria)
→ #1 : AA.8102 → #9 Return to AA.8109
→ #2 : AA.8101 → #9 Return to AA.8109
→ #3 : Q.8000 9th Ave Hunt
→ #7 : Q.8001 Navy Blvd
Call Queues:
Q.8000 > Ring All / Fwd if No: U.500 9th GVM Box
Q.8001 > Ring All / Fwd if No: U.500 9th GVM Box
Location: 9th Ave _
Inventory: 850-484-4906
→ U.8900
User: 8900 : U.8900.VM: Enabled
→ AA.8100
Auto-Attendants:
AA.8100 : Quality Main Attendant (aria)
→ #1 : AA.8102
→ #2 : AA.8101 → #9 Return to AA.8109
→ #3 : Q.8000 9th Ave Hunt
→ #7 : Q.8001 Navy Blvd.
AA.8101 : Quality Address (aria)
→ #9 : AA.8109 “Main Menu”
AA.8102 : Quality Hours
→ #9 : AA.8109 “Main Menu”
AA.8109 : Quality Main Menu (ashley)
→ #1 : AA.8102 Hours
→ #2 : AA.8101 Address → #9 Return to AA.8109
→ #3 : Q.8000 9th Ave Hunt
→ #7 : Q.8001 Navy Blvd
Call Queues:
Q.8000 > Ring All / Fwd if No: U.500 9th GVM Box
Q.8001 > Ring All / Fwd if No: U.500 9th GVM Box
Open Questions:
As some of the routes will ring multiple extensions;
Based on this type of routing:
a Que Setup for General inbound; unanswered directed to a general voicemail.
a Que Setup for specific routing, (ie: repairs, etc) unanswered should be directed to a specific voicemail.
Best method for this? Assigning a universal user voicemail for service dept.
Unasked questions:
How to turn-on dial by extension?
Is there a method for creating an extension directory, or do I just do it manually by creating an auto attendant?
Why is 850-479-6000 not listed with the other original numbers in Emergency numbers?
using que to route inbound calls roll over from other location so they can announce inbound; any way that can be alerted via the phone prior so we know how to answer the phone?
Open Questions:
Soft Seats cost more? do we have an additional 10 already included in our package?
How to Page All, (Paging All Extensions (by group/location)?
How to Intercom Station-2-Station; change the mic default from muted to On?
Pending Universal Service Dept. Voicemail.
Selecting an outbound line to call out using?