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Phone System
Project Manager (Samantha) Spectrum VOIP: 469-954-8999

QCS Marine
Thank you for calling QCS Marine Electronics. If you are trying to reach our Car Audio Division, you can press 7 at anytime. If you know the extension you want to reach, enter it now. For store hours and address Press 1. For the Trolling Motor Service Department press 2. For Sales & Installation Press 3, press 4 for bookkeeping, and if you have need for emergency services press 5.

#1 Store Hours / Address
#2 Trolling Motor Service
#3 Sales & Installation
#4 Bookkeeping
#5 Emergency Services
#7 Car Audio

Extensions:
201: Mark
202: Jake
203: Josh
204: Portable
???: Charlie [Desktop / Cellphone only]


8200 Main Attendant
8201 Store Hours / Address
8203 Sales & Installation
8204 (direct to office @ Quality)

8209 Main Menu


Auto-Attendants
8100 Quality Main Attendant
8101 Quality Address
8102 Quality Hours
8109 Quality Main Menu

8200 QCS Main Attendant
8201 QCS Hours-Address

8209 QCS Main Menu

Call Queues
8000 9th Ave Huntgroup 9th Ave
8001 Navy Huntgroup Navy
8005 Trolling.Service Navy

8010 All Extensions Corp-wide


Park 1 701 Call Park 0 -
Park 2 702 Call Park 0 -
Park 3 703 Call Park 0 -





Inventory-number → User: 8900 → Attendant: 8100: #3 → 8000 (huntgroup)

Open Questions:
As some of the routes will ring multiple extensions;

Based on this type of routing:
a Que Setup for General inbound; unanswered directed to a general voicemail.

a Que Setup for specific routing, (ie: repairs, etc) unanswered should be directed to a specific voicemail.

Best method for this? Assigning a universal user voicemail for service dept.
Open Questions:
Soft Seats cost more? do we have an additional 10 already included in our package?
How to Page All, and change the mic default from muted to On? (Paging All Extensions (by group/location)?)
Pending Universal Service Dept. Voicemail.
Selecting an outbound line to call out using?